Damaged & Broken Goods

No matter how well we pack orders; on rare occasions something goes wrong. If you get your delivery and there is a problem with it then please contact us to let us know strait away.

If the damage is such that you want to make a claim for it then we will require photographic evidence CLEARLY showing the damage and/or state of the goods on delivery. Royal Mail will not accept fuzzy photos or photos not showing all the relevant damage so can not be accepted.

Please send these images in after contacting us about the problem, if you are going to return an item then you can also begin the returns processs.

Royal Mail also reserve the right to collect the broken/damaged goods at their discretion so please retain it and the packaging Once we receive your photos we can advise the best course of action to resolve it quickly for you

Please also bear in mind that we don't sell flowers, we sell plants and as such any plants sent in flower are not considered damaged because the free flowers are broken - we don't charge extra for any plants sent in flower. Similarly, carnivorous plants are usually sent bare root (ours are sent potted) so if they come out of their pots they simply need putting back in the compost, they are not considered damaged if they come out of their pots

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